By Marsha Sukach FCC and CTIA Announce Plan to Reduce “Bill Shock” The FCC, the wireless communications association CTIA, and Consumers Union have announced a plan to help customers avoid “bill shock,” or the discovery of unexpected charges that consumers must pay when they exceed their monthly voice, data, and text limits. The FCC identified bill shock as a major problem, CNET reports, with many complaints from consumers who were surprised to find additional charges on their bill. A year ...
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